Cancellation Policy
CANCELLATIONS AND MISSED APPOINTMENTS
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Clients must attend each scheduled session on time. A cancelled or delayed appointment delays our work and can negatively affect other clients. Since your appointments involve the reservation of time specifically for you, and out of respect for your therapist and our other clients, a minimum of 24 hours’ notice is required for rescheduling or cancelling an appointment. I appreciate more than 24-hour notice when possible, as I can then make that time available to other clients. Therefore, if you should know before the required 24-hour notice that you cannot attend our session, PLEASE call the office, email or use the appointment reminder link so that I have time to fill your slot and can put another client in your space that may need it. The more time, the better for the therapist and other clients who are in need.
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A late cancellation or no-show appointment hurts at least three people: you, the therapist, and another client who could have potentially utilized your time slot. I schedule therapy sessions in advance, reserving that time exclusively for my clients. When a session is cancelled without adequate notice, I cannot fill this time slot by offering it to another current client, or a client with a clinical emergency.
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FEES FOR NO-SHOWS & LATE CANCELLATIONS
No-Show Fees: Anytime you fail to attend a scheduled appointment without giving appropriate prior notice of cancellation, you will be charged the full fee for the no show session.
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Late Cancellation Fees: Any session that is missed by cancelling less than 24 hours in advance will be charged the full fee. You will be charged regardless of whether the cancellation is work-related or whether you rescheduled the appointment.
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HOW 24-HOUR NOTICE WORKS
You will be charged the full fee for missing or cancelling an appointment without giving 24-hour notice. This means you must provide notice by 3:00 pm on Monday if your appointment is scheduled for 3:00 pm on Tuesday. You can cancel your appointment by calling the office, sending an email, or using the cancellation option in your email confirmation.
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THANK YOU
I value you as a client and hope to help you with the concerns you have requested assistance with. however, we can only accomplish this with your understanding of your obligations set forth in this policy and consistency with treatment. Thank you for your understanding.
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